Estasha A. Goodwin's Resume (Last updated March 13th 2008)

Well-trained and experienced customer service professional with an outstanding background in promoting company products and services. Excellent communication (oral/written), problem-solving, and time management skills. Works pro actively to resolve customer issues' in a timely manner in order to promote customer loyalty and delight. Capable of exceeding all quality assessments, professional goals, and company standards of excellence. Proficient in MS-Office ( Word, Excel, PowerPoint, ) SAP applications,and Predictive Dialer Systems.

Seeking a career that will utilize my customer service experience, provides challenges and opportunity for development, and overall growth. I am looking forward to using these skills to enhance company productivity, customer satisfaction, and profits.

Managed a portfolio consisting of 2,000+ accounts, including several fortune 500

Posted Payments

Made 50+ outbound calls daily (predictive dialer systems)

Received 50+ inbound calls daily

Processed adjustments to credit or debit customer accounts

Resolved customer disputes in order to maintain good business relations

Maintained and updated customer payment databases

Managed billing/sales inquries and invoices in file system

Managed over 100+ inbound, outbound collection calls daily.

Managed sales inventory, expenses & profits in an access online database.

Assisted in customer sales relations with product sales,direct invoicing and price point.

Opened and closed store recorded bank drop every night.